We publish our Standards of Service as an easy to read, plain-English frequently asked questions on the how, why, and wherefore of our customer service, and what you can expect from us when you purchase our products or services.
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
We accept only payments via PayPal.
All orders are proceed automatically. When your payment is confirmed, license key is automatically generated and can be used in installation process of our product.
It is our policy to deny refunds for software once it is downloaded and/or installed. Please contact our sales department with any questions you may have about product or service performance before you purchase.
You must contact us with any billing questions or discrepancies. Performing a chargeback or dispute with your card issuer will result in immediate and permanent account termination.
The standard license term gives you access to upgrades to the software on one active licensed domain name. Each license can be activated three times (on three different sub-domains of licensed domain name). This number can be increased for additional fee (depends on your product type). While purchasing product you can choose renew period from 30, 180 and 360 days. When your subscription will expire, your software will not work anymore (only Bronze Package is working after license expiration) and you will lose access to upgrades and technical support. Note that, whenever possible, security patches are made available to all customers even if you choose not to renew your service. If you have active subscription, you have access to customer's section, downloadable content, ticket support and general support in customer's section. As owner of Gold Package you have also access for free to all new modules and templates. It's not allowed to manipulate or remove ImperiaMuCMS's copyrights from the website. It's not allowed to share ImperiaMuCMS files or other licensed/copyrighted content to 3rd party user. Such behavior can insult in license ban.
Multiple License Usage
If you have multiple licenses, you must generate and perform separately for each license, a download of your available products. You may not share products across ImperiaMuCMS licenses. You may not use ANY software from a download acquired via an active license to upgrade an instance that does not have a valid/active license. Doing so would violate the agreement and lead to potential license termination.
Non-legacy licenses that are currently and have been active for six months or more are eligible to be transferred to a third party by request. This request must be sent via ticket support system to License Transfer department. Please note that any transfer outside of this system is not authorized and will not be honored by ImperiaMuCMS. This service is subject to a fee and may only be transferred by the original license holder.
License Key Usage
One license key per license will be issued. It is your responsibility to safeguard this key and only allow its use on a site under your direct control. A $50 administrative fee will be applied to any instance in which ImperiaMuCMS needs to reclaim a license key, have the software removed from an unauthorized site and re-issue you a new key.
ImperiaMuCMS grants you a non-exclusive license to use the Software on maximum three installations (by default, can be increased for additional fee) to be accessible by one domain name subject to the provisions in all sections of this Agreement.
ImperiaMuCMS is offered under unique licensing terms varying based on your purchase choice. All license terms allow you to operate your then-installed copy of the software without further renewals or costs for Bronze Package and with futher renewals or costs for Silver and Gold Package. Extending technical support and additional services incurs additional fees and vary based on license type chosen at purchase time.
SCOPE OF GRANT
customize the Software's design and operation to suit the internal needs of your web site except to the extent not permitted in this Agreement
produce and distribute modification instructions, Skin packs, or Language packs. The modifications instructions you personally create are not owned by ImperiaMuCMS so long as they contain no proprietary coding from ImperiaMuCMS
You may not:
permit other individuals to use the Software except under the terms listed above
reverse engineer, disassemble, or create derivative works based on the Software for distribution or usage outside your web site
use the Software in such as way as to condone or encourage terrorism, promote or provide pirated Software, or any other form of illegal or damaging activity
modify and/or remove any copyright notices or labels on the Software on each page (unless copyright output removal license is purchased) and in the header of each script source file
distribute the Software
distribute individual copies of files, libraries, or other programming material in the Software package
distribute or modify proprietary graphics, HTML, or CSS packaged with the Software for use in Software applications other than ImperiaMuCMS or web sites without written permission from ImperiaMuCMS
modify the software to function in more than instance or location (URL, domain, subdomain, etc.) from a single set of source program files unless each location is separately licensed
DISCLAIMER OF WARRANTY
The Software is provided on an "AS IS" basis, without warranty of any kind, including without limitation the warranties of merchantability, fitness for a particular purpose, and non-infringement. The entire risk as to the quality and performance of the Software is borne by you. Should the Software prove defective, you and not ImperiaMuCMS assume the entire cost of any service and repair. In addition, the security mechanisms implemented by ImperiaMuCMS Software have inherent limitations, and you must determine that the Software sufficiently meets your requirements. This disclaimer of warranty constitutes an essential part of the Agreement.
Title, ownership rights, and intellectual property rights in the Software shall remain with ImperiaMuCMS. The Software is protected by copyright laws and treaties. Title and related rights in the content generated through the Software is the property of the applicable content owner and may be protected by applicable law. This License gives ImperiaMuCMS no rights to such content.
This Agreement will terminate automatically upon failure to comply with the limitations described herein or on written notice from an authorized representative of ImperiaMuCMS. On termination, you must destroy all copies of the Software within 48 hours. Termination of the license due to noncompliance will not result in any refunds of license fees.
ImperiaMuCMS reserves the right to publish a selected list of users of the Software. ImperiaMuCMS reserves the right to change the terms of this Agreement at any time. Changes to the Agreement will be announced via email using the ImperiaMuCMS email notification list. Failure to receive notification of a change does not make those changes invalid. A current copy of this Agreement will be available on the ImperiaMuCMS web site.
Technical support will not be provided for third-party modifications to the Software including modifications to code, Skin packs, and Language packs to any license holder. If the Software is modified using a third-party modification instruction or otherwise, technical support may be refused to any license holder.